Priority Support Plus
Priority Support Plus is the innovative
services program introduced by Software Sources in 1992. Since the
Programís inception, more than sixty companies have effectively
utilized its unique concept in full service support for mission
critical systems. Initially, the Program provided cost-effective
expert help, advice and services Monday through Friday, 8am to 8pm.
Based on its success and customer demand, in 1996 the hours of
operation for Priority Services Plus were expanded to optionally
include 24 hours a day, 7 days a-week coverage. This unique Program
has allowed our clients to substantially reduce support overhead and
problem resolution time.
Our Priority Services Plus Program is designed to
assist you and your staff in resolving system or application problems.
We help solve technical issues with dial-up access to your own
systems, which greatly speeds problem resolution. Additionally, unused
support time is carried over and/or applied to training, consulting,
enhancements, migration assistance, legacy enrichment and a variety of
other valuable services. Please refer to
How We Work
for more details about our wide variety of services.
Guaranteed four-hour maximum
Expert coverage in many
financial, distribution and manufacturing systems such as Microsoft
Great Plains, AMAPS+Plus, as well as older releases of AMAPS/Q,
AMAPS/3000 and AMAPS/G as Authorized AMAPS Affiliates, DBS E Series
Financials and DBS M Series Financials and Distribution, PIOS,
Expertise in tools and
services to enrich and integrate legacy systems within Client Server
Services including conversions
to Merant Net Express COBOL, upgrades to newer database
technologies, user training, manufacturing and financial consulting,
system audits, mainframe re-platforming;
Transition Management and
Migration Assistance to ERP systems such as Microsoft Great Plains,
SAP R/3, MFG/Pro, Oracle and Baan;
Reduced rates for all
For more information regarding Priority Services
Plus, we invite you to call 800-886-0199, or complete our
Information form here on our site.
Support Questions can sent be directly to the